Return policy

Every Doormatify mat is made to order with artwork created just for your pet, and you approve the exact design before paying. Because of that, our policy works a little differently than an off-the-shelf store.

Damaged or defective mats

If your mat arrives damaged, misprinted, or meaningfully different from the design you approved, we will make it right with a free reprint or a full refund, your choice. Email us at support@doormatify.com within 30 days of delivery with your order number and a photo of the problem, and we'll take care of the rest. You don't need to ship anything back.

Changed your mind

Because each mat is personalized and can't be resold, we can't offer cash refunds for change of mind. If your mat arrived as approved but it's not working out, contact us within 30 days and we'll issue store credit you can put toward another design.

Before your mat is printed

Need to fix a typo in the greeting or cancel? Email support@doormatify.com as soon as possible after ordering. If your mat hasn't entered production yet, we'll change or cancel it with a full refund.

How refunds are issued

• Refunds go back to your original payment method via Stripe.
• Reprints ship free, with the same delivery window as a new order.
• Store credit never expires.

Questions about a specific order? We're at support@doormatify.com.